Returns & Exchanges
If you are not satisfied with your order, you have 30 days from the purchase date to return it. All merchandise must be unworn and in the same condition it was received. You must obtain a return authorization number (RMA #) prior to returning your items. Otherwise, your return shipment will be rejected.
Please note: Sale and discounted merchandise are a final sale and are not eligible for return or exchange.
TO REQUEST AN AUTHORIZATION NUMBER
Log-in to your account here to create an RMA Number for your return. If you require assistance please call 1-800-772-1408. Our customer care team is available Monday thru Friday, 8am to 4:30pm Pacific Standard Time.
- Easy Exchanges
- How do I return items?
- What is eligible for return?
- Have questions about your return or exchange?
With our Easy Exchange Program, you can return items and order your new merchandise quickly and easily by calling toll free in Canada & US 1.800.772.1408 or 604.601.2028. The exchanged item will be shipped out at no charge for standard shipping and handling (in Canada and US only). We will bill your credit card for the new merchandise and process your credit for returned merchandise as soon as we receive it.
Retailers / Resellers: Please contact us or email firstname.lastname@example.org for questions/returns pertaining to your wholesale account.
- Complete a Return/Exchange Form - For your convenience, with every order we ship we include a Return/Exchange Form with the items that were shipped to you are already listed — just fill out the form on which items you are returning, and send a copy of the form along with a copy of your invoice back to us. Items in their original packaging, in unworn, unwashed condition with tags attached are eligible for return (Sale and discounted merchandise are a final sale and are not eligible for return or exchange).
- Securely package your items. Enclose a copy of your Return/Exchange Form, and a copy of your invoice. Address your package to the appropriate location.
US / International: Noel Asmar Design Inc. 1124 Fir Avenue, Blaine, WA, USA 98230
Canada: Noel Asmar Design Inc. 1500 - 885 West Georgia Street, Vancouver, BC V6C 3E8
- We recommend you send items by a traceable carrier. Allow 7-10 business days for us to process your return. Shipping is not refunded.
- For faster return and exchange processing please login to your account here and complete the return form online. Details as follows:
Step by step online Return Authorization number request:
- Once logged in to your account click on View Order beside the order you want to return or exchange.
- At the top of the order view click on Return and complete the form, while being as detailed as possible in the comments section.
- If your email address has changed please enter your new email address at the top of the form.
- Once you have entered all items being returned please click on Submit.
- A confirmation page will load after clicking on Submit. This page will also list the return address for your return. A submission confirmation email will also be sent to you.
- Please DO NOT ship any items until you receive a second follow up email stating “Your Return #[your RMA number] – Authorized”. This usually occurs within 2 business days.
- Once you receive an Authorization email please ship the return items.
- The Return #/RMA # provided must be printed clearly on your return package below the shipping label. Print “RMA: [your RMA number]”. Returns missing an RMA number will not be accepted.
- Please securely package and ship the return products with a courier of your choice to the address provided. All returns are shipped at your cost.
- You can view the status of your return by logging into your account any time or contacting us toll free, in Canada & USA, at 1.800.772.1408.
We want you to be satisfied with your purchase, but if you’re not, let us know within 30 days. Call our team at 1-800-772-1408 or 604-601-1408. We’ll give you a refund or send you another size, color, or even a new style. Items purchesed from this website, in their original packaging, in unworn, unwashed condition with tags attached are eligible for return. Sale/discounted, custom order, or embroidered items are not eligible for return. Items being returned past 30 days may incur a 15% restocking fee.
If you've made your purchase through an independant retailer - see your retailer directly for their return/exchange policy.
Contact us by email or call toll free in Canada & US 1-800-772-1408 or 604-601-2028. Our customer care team is available Monday thru Friday, 8am to 4:30pm Pacific Standard Time.